Refund policy
At ADICCIŌN TEQUILA, we pay special attention to the quality of our products and our customers’ satisfaction.
This policy distinguishes between the terms and conditions applicable to spirits and those applicable to promotional items, accessories, and merchandise.
WITHDRAWAL PERIOD
In accordance with regulations governing distance selling, the customer has 14 days from the date of receipt of their order to exercise their right of withdrawal, provided that the products are eligible for return under the conditions specified below.
To exercise this right, the customer must contact us by email at the following address: contact@adiccion-tequila.com, specifying their order number, the product(s) in question, and the reason for the request.
RETURNS AND REFUNDS FOR SPIRITS
For reasons of safety, traceability, and quality, bottles of spirits may only be returned if they meet all of the following conditions:
– the bottle has not been opened;
– the cork, capsule, seal, or any other closure system is completely intact;
– the product has not been consumed, altered, damaged, or unsealed;
– the product is returned in its original packaging, with all protective materials intact;
– the product is in perfect condition for resale.
No returns will be accepted for bottles that have been opened, unsealed, consumed, damaged by the customer, or that can no longer be guaranteed to be intact.
If a return is accepted, the refund will be issued after we receive and inspect the returned product.
BROKEN OR DAMAGED BOTTLE, OR WRONG ITEM RECEIVED
If the customer receives a broken or damaged bottle, or a product that does not match their order, they must contact us as soon as possible at purchase@adiccion-tequila.com.
The request must be accompanied by the following:
– order number;
– photos of the outside of the package;
– photos of the damaged product;
– photos of the shipping label;
– a description of the problem encountered.
After verification, ADICCIŌN TEQUILA may offer, as appropriate, a replacement, a store credit, or a refund.
In the event of an error on our part or a product damaged during shipping, ADICCIŌN TEQUILA may cover the return shipping costs.
RETURNS AND REFUNDS FOR MERCHANDISE
Merchandise, accessories, clothing, promotional items, and related products may be returned within 14 days of receipt, provided they are:
– unused;
– unworn;
– unwashed;
– undamaged;
– complete;
– returned in their original packaging whenever possible.
Items returned incomplete, stained, worn, washed, damaged, or in poor condition will not be eligible for a refund.
NON-RETURNABLE PRODUCTS
The following items cannot be returned or refunded, except in the case of a proven defect or an error on our part:
– bottles that have been opened, unsealed, or consumed;
– products damaged after receipt by the customer;
– personalized or custom-made products;
– promotional items that have been worn, used, washed, or damaged;
– gift cards, if applicable;
– products returned after the deadline.
ORDERS CONTAINING SPIRITS AND PROMOTIONAL ITEMS
When an order contains both spirits and merchandise, each product is subject to the return conditions applicable to its category.
Thus, a piece of merchandise may be returned if it meets the conditions set forth for merchandise, while a bottle of spirits must be unopened, unsealed, and in perfect condition to be eligible for return.
In the case of a gift set containing a bottle and one or more goodies, the return of the entire set may be refused if any of the items is opened, used, missing, damaged, or unsealed.
RETURN SHIPPING COSTS
Unless there is an error on our part or the product was received damaged, return shipping costs are the customer’s responsibility.
We recommend that customers use a tracked shipping method with adequate protection, particularly for bottles, to prevent any damage during return shipping.
ADICCIŌN TEQUILA cannot be held liable for any return package that is lost, damaged, or delivered incomplete.
REFUND POLICY
After receiving and inspecting the returned product, the refund will be issued to the payment method used at the time of the order.
The refund may include the price of the returned product as well as the initial standard shipping costs, where required by applicable regulations.
Additional costs associated with choosing a shipping method more expensive than standard shipping will not be refunded.
REFUSAL OF REFUND
ADICCIŌN TEQUILA reserves the right to refuse any refund if the returned product does not comply with the conditions set forth in this policy, particularly if the product is opened, unsealed, used, damaged, incomplete, or returned after the deadline.
STATUTORY WARRANTIES
This policy does not limit the customer’s rights under applicable statutory warranties, particularly in the case of a non-conforming, defective, or hidden-defect product.
For any inquiries, the customer may contact us at the following address: purchase@adiccion-tequila.com.